About this template
A structured support request form with issue categorization, priority levels, and detailed problem description fields.
Form blocks used
This template uses the following form blocks. Click to learn more about each.
Common pitfalls to avoid
- Incomplete issue descriptions leading to back-and-forth
- No priority classification for urgent issues
- Missing account information for context
How it works
1. Click "Use this template" to open the form builder with all fields pre-configured.
2. Customize the questions, add your branding, and adjust settings as needed.
3. Publish your form and share the link or embed it on your website.
4. Collect responses securely with built-in consent tracking and compliance features.
Frequently asked questions
Can I set up automatic ticket routing?
Yes, use webhooks to route tickets to different teams based on category or priority.
Can customers track their ticket status?
You can integrate with help desk software via webhooks to provide ticket tracking.
How do I prioritize urgent issues?
The template includes priority levels so you can identify and escalate urgent tickets.